Communication, Conflict management & Difficult conversations
Are you looking for a keynote or training program on communication skills? Perhaps with a special focus on conflict management and/or difficult conversations? Do you want to learn how to avoid misunderstandings and friction, create better collaboration, sort out conflicts and turn even the most difficult conversations into good conversations?
A participant in one of my half-day programmes on difficult conversations came up to me afterwards and said: “I’ve learned a lot more in these four hours than I did in a whole two day program I attended a while ago. And I’ve had fun!” That’s exactly how I want my programmes to be perceived—as inspiring and great learning experiences.
Book me as your speaker in communication, conflict management and difficult conversations if you want to learn more about why we so easily collide with other people, and how we can become better at communicating, connecting with each other and creating good and collaborative relationships.
Keynote:
“From mush to clarity”
In modern organisations, where people need to work in teams and create good relationships with colleagues, managers, direct reports, customers, suppliers and other stakeholders, the ability to communicate effectively is crucial.
Interpersonal mush is the result of people basing their interactions on subjective interpretations, fantasies and made-up stories, without checking them with each-other. This leads to misunderstandings, rumours, gossip and conflicts. Turning this into interpersonal clarity is the foundation for building effective and satisfying working relationships and organisations, where the energy is spent on the right things, people learn by sharing their experiences, and you create great results in an open and safe environment.
Learn the communication tricks that will take your organisation from misunderstandings and conflicts to good collaborative relationships and excellent results! A keynote that, despite the serious topic, offers a lot of recognition, humour and laughter.
Training programme:
“Communication, conflict management & difficult conversations”
A half-day or full day programme where you as a leader get inspiration, knowledge, step-by-step methods and practical training in effective communication, conflict management, feedback and leading constructive conversations, even in difficult situations.
A full day programme can look like this:
1. Lecture on communication, conflict management & difficult conversations
- Two human processes that affect relationships and teamwork – reasons why things so easily go wrong in our communication
- How do you lead a good conversation? Basic approaches and useful tips
- Building trust and good relationships
- How to communicate so that others want to listen, without feeling threatened or becoming defensive
- Positive and negative feedback
- How to bring up sensitive topics, deliver tough messages or criticism
- Step-by-step conversation models for difficult conversations and conflict management
2. Workshop based on the method Appreciative Inquiry, where the participants identify and explore their own good examples of successful conversations. Which success factors contribute to good conversations? How can we build on these success factors to have even better conversations?
3. Case/practical excercises – role-play, practise and time to reflect around specific situations that can arise in everyday life.